{"id":62,"date":"2021-01-13T21:45:34","date_gmt":"2021-01-13T21:45:34","guid":{"rendered":"https:\/\/productroad.com\/blog\/?p=62"},"modified":"2022-04-11T11:26:18","modified_gmt":"2022-04-11T11:26:18","slug":"we-changed-the-pricing-its-the-fair-pricing-now","status":"publish","type":"post","link":"https:\/\/productroad.com\/blog\/we-changed-the-pricing-its-the-fair-pricing-now\/","title":{"rendered":"We changed the pricing. It&#8217;s the fair pricing now."},"content":{"rendered":"\n<p>We changed our <a href=\"https:\/\/productroad.com\/pricing\/\" class=\"rank-math-link\">pricing<\/a>, again. Now we do that to finally make fair pricing. This time we changed not only prices and volume but our approach to counting usage.<\/p>\n\n\n\n<p>I won&#8217;t hide it, we got it from <a href=\"https:\/\/slack.com\/intl\/en-by\/help\/articles\/218915077-Fair-Billing-Policy\" target=\"_blank\" aria-label=\"Slack (opens in a new tab)\" rel=\"noreferrer noopener nofollow\" class=\"rank-math-link\">Slack<\/a>, the company that we think makes products for people. We decided to follow in their footsteps.<\/p>\n\n\n\n<!--more-->\n\n\n\n<p><\/p>\n\n\n\n<p><strong>UPD<\/strong>: deprecated, we do <a href=\"https:\/\/productroad.com\/blog\/new-pricing-2022\/\">not limit by the count of active users<\/a> at all<\/p>\n\n\n\n<p>We offer a\u00a0<strong>Fair Billing Policy<\/strong>\u00a0because we believe you should only pay for members that are actively using Productroad. While \u00a0other companies will charge you for users who left one comment or vote for a few features a long long time ago, we will bill you only for users who use Productroad in the current month.<\/p>\n\n\n\n<p>We suppose only 5% to 10% of your users will actively contribute to the feedback portal, so even having thousands of customers you still able to use our cheapest plan.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><\/td><td><strong>Start<\/strong><\/td><td><strong>Pro<\/strong><\/td><\/tr><tr><td>Price \/ mo<\/td><td>$19<\/td><td>$94<\/td><\/tr><tr><td>Active users \/ last mo<\/td><td>100<\/td><td>500<\/td><\/tr><\/tbody><\/table><figcaption>Our pricing<\/figcaption><\/figure>\n\n\n\n<p>One exception is our <a href=\"https:\/\/productroad.com\/blog\/free-uservoice-and-canny-alternative\/\" class=\"rank-math-link\">free plan<\/a>. On that plan, we still count the total count of users.<\/p>\n\n\n\n<p>Some example of how our billing counts users compared to billings of other tools:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><\/td><td><strong>Jan<\/strong><\/td><td><strong>Feb<\/strong><\/td><td><strong>Mar<\/strong><\/td><td><strong>Apr<\/strong><\/td><\/tr><tr><td><strong>Users who submit feedback<\/strong><\/td><td>John, James, Mary, &nbsp;Jennifer<\/td><td>James, Jennifer, Robert<\/td><td>Robert, Elizabeth, Thomas<\/td><td><em>Nobody votes<\/em><\/td><\/tr><tr><td><strong>Billed users on Canny, Upvoty, Hellonext<\/strong><\/td><td>4<\/td><td>5<\/td><td>7<\/td><td>7<\/td><\/tr><tr><td><strong>Billed users on Productroad<\/strong><\/td><td>4<\/td><td>3<\/td><td>3<\/td><td>0<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>And we also have a free plan and discounts for community projects.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We made a free pricing policy. Now we count only active users as Slack does.<\/p>\n","protected":false},"author":1,"featured_media":63,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[11,10],"class_list":["post-62","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-news","tag-pricing"],"_links":{"self":[{"href":"https:\/\/productroad.com\/blog\/wp-json\/wp\/v2\/posts\/62","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/productroad.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/productroad.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/productroad.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/productroad.com\/blog\/wp-json\/wp\/v2\/comments?post=62"}],"version-history":[{"count":3,"href":"https:\/\/productroad.com\/blog\/wp-json\/wp\/v2\/posts\/62\/revisions"}],"predecessor-version":[{"id":113,"href":"https:\/\/productroad.com\/blog\/wp-json\/wp\/v2\/posts\/62\/revisions\/113"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/productroad.com\/blog\/wp-json\/wp\/v2\/media\/63"}],"wp:attachment":[{"href":"https:\/\/productroad.com\/blog\/wp-json\/wp\/v2\/media?parent=62"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/productroad.com\/blog\/wp-json\/wp\/v2\/categories?post=62"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/productroad.com\/blog\/wp-json\/wp\/v2\/tags?post=62"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}