Top 10 questions you should ask your users to get a right product feedback

Asking users for feedback is an important part of the product development process. It provides valuable insights into how customers perceive your product and how it can be improved. Feedback gives you an opportunity to get direct feedback from customers in a way that can be quantified and actioned upon. It also helps you to identify potential new features and improvements that could be added to your product. Finally, it allows you to build relationships with your customers and show them that you value their opinions and feedback.

We collect top 10 questions that will help you get the right feedback.

1. What was your overall experience with the product?

Asking users about their experience with a product helps to gain valuable insights on how they perceive the product. This feedback can be used to identify potential areas of improvement, find out what users are looking for, and inform strategies for product updates. It can also help to build relationships with customers, show that you value their opinions, and make them feel more connected to the product.

2. What did you like most about the product?

Asking users what they like about your service is a great way to gain valuable user feedback that can help you improve your service. This feedback can help you identify areas of improvement and areas that users are particularly happy with. It can also help you to develop a better understanding of what your users value, allowing you to tailor your service to their needs.

3. What did you like least about the product?

This question will identify areas for improvement. The answers to such questions can easily be transformed from just a user feedback into direct feature requests or even technical task for your team.

4. How easy or difficult was it to use the product

As a rule, in answering such a question, users will point out problems in using a particular feature that is most important to users, or the use of which causes difficulties. Collecting such feedback can significantly improve usability.

5. How satisfied are you with the features offered by the product?

By asking such a question, you expect to get one or more features that users are missing. When discussing the answer with users, you can suggest moving to a feedback portal where users will see the process of developing the feature they need.

6. What features would you like to see added or improved?

Very similar to the previous question, but more direct. In the same question you can not ask to write an answer, but immediately ask to vote for the features that the user considers most important.

- Top 10 questions you should ask your users to get a right product feedback
Productroad helps you to get user feedback and transform it into feature request

7. How likely are you to recommend this product/service to others?

This question will help you estimate your NPS – net promoter score. The use of NPS is a separate topic, and we plan to write an article about it.

8. What other products or services would you consider?

A question to identify competitors and their strengths. It is important not to interrupt the dialogue, but to clarify with the user why those services seem attractive to him, what their features are missing from you, and so on.

9. What did you find most valuable about the product/service?

The question of product value will help you understand what users really want and how your product solves their business problem. By understanding the business needs of your users, you can better tailor your product to them.

10. Are there any areas of improvement that you would suggest?

There’s a lot of room for the user here. In general, the feedback can be as follows: add more features or functionalities to the product to meet customer needs, improve the usability of the product to make it easier to use, increase the product’s reliability and performance, increase the customer service and support, and so on.

Don’t forget to thank users for their feedback!