User Feedback Tool

Your product may be good, but the world is changing rapidly, and with it, users have new needs. By being able to get feedback directly from customers, you can understand their needs quickly and make the necessary changes ahead of the competition, thereby making your product more attractive than others.

Companies spend a lot of money on market research, surveys, and competitor research. By organizing the collection of feedback from customers, you get all this information from the primary source - your customers. And you can also identify the most active users, very often people who actively provide feedback become beta-testers or promoters of your product.

Using the feedback system you can collect feedback from dissatisfied users, such as bugs or errors in your product. Confirming and fixing such problems in time will reduce customer churn and increase retention.

By collecting product ideas in one place, it's easy to see what users are voting for. Some users may want the same features but call them differently, in which case you can combine them into one.

In feedback management tools, the team communicates directly with users, which increases trust and transparency.

In addition, team members can make suggestions for product development on an equal footing with users and immediately see feedback from users in the form of votes for their ideas. Such interaction increases team involvement, because all people want to do things that someone needs, and no one wants to do useless features.

It is not only important to collect feedback and do something with it, but also to inform the user about it.

The user may not use your product, waiting for a feature to be added and not know about the update, or they may report a minor bug that they will even forget about. In the first case it is simply necessary to inform the user, in the second - it will be a nice little thing that will create a pleasant impression about your product.

Our tool has the ability to change the statuses for feedback posts (you can set them up yourself), and when you change the statuses you choose whether or not to send notifications to users who have signed up for updates.

As a rule, companies think about collecting feedback after the first users appear, while many tools, such as team messenger, appear at the stage of product development.

The feedback tool must integrate and work in conjunction with the rest of the company's tools. To do this we have direct integrations, such as the ability to be notified of new feedback in Slack.

Many users ask for tools to automate workflow, the most popular tool being Zapier.

However, most mid-sized companies prefer direct integrations using API.

You can use feedback not only to interact with users, but also to interact with the whole team.

What technologies to use? What went wrong in this sprint and what worries you the most? How do you set up the office (okay, not relevant anymore, everything is remote)?

All of this can be discussed by creating closed feedback boards and getting honest and open feedback from employees, and the ability to vote will identify the most important issues.