Customer feedback portal
Give customers one place to share ideas and follow progress
A customer feedback portal should make participation easy and product decisions understandable. Productroad combines feedback boards, public or private roadmaps, and product updates in a branded destination connected to your workflow.
Make feedback easy to find and easy to give
Organize conversations into boards for ideas, bugs, integrations, or product areas. Search and duplicate suggestions help customers join an existing request, while votes and comments show both interest and context.
Use your logo, colors, labels, favicon, and custom domain so the portal feels like a natural part of your product experience.
Serve public, private, and segmented audiences
Open a board to everyone, require verified customer access, keep a workspace private, or limit content to selected user segments. Read-only options support announcements or research archives where only the team should create new topics.
Google and GitHub sign-in, automatic login links, SSO options, and anonymous voting let you choose the right balance between identity and low-friction participation.
Show customers what happened next
Custom statuses, owners, and estimated dates help the team communicate decisions. Selected requests can appear on a roadmap, and followers can receive status-change notifications.
When an improvement ships, connect the request to a changelog entry. Customers can react or comment, creating the next useful signal instead of ending the conversation at launch.